Run your entire NDIS care operation in one place.
Shift Link runs your whole NDIS care operation in one place — Smart Roster, GPS-verified shifts, travel kilometres, care plans, incidents, invoices and payroll, with twelve AI agents that prepare the work and wait for your approval.
Support worker · Client AWorking
Support worker · Client BOn break
Support worker · Client CWorking
From first client to final invoice.
Every workflow an NDIS provider runs each week, connected — so nothing is typed twice.
Live activity
See every shift in progress, who is on a break and the task each worker is on — updated in real time.
Care & service plans
Services, meals, medications and timed tasks your workers follow during the shift.
Incidents
Report with severity, dictate by voice, expand with AI, triage and close with admin notes.
Compliance
First Aid, Worker Screening and WWCC expiry dates tracked; Sentinel flags what's due.
Shift approval
Review hours, location, tasks and notes, then approve or reject with a reason.
Finance: invoices, payroll & prices
Client invoices from approved shifts, payroll gross estimates from reviewed timesheets, your activity rates and the NDIS Price Guide — kept separate and clear.
Reports & PDFs
Staff work reports, branded Shifts Report PDFs and CSV exports.
Digital agreements
Clients read and sign your service agreement in the portal; you keep the signed PDF.
Availability & requests
Weekly hours, days off, cancellations and change requests in one approval queue.
Client reviews
Clients rate visits; you moderate before reviews appear on staff profiles.
CSV & Excel import
Bring staff and clients across in minutes with validation before saving.
Secure by design
Company data isolation, role-based access and two-factor sign-in.
Three experiences. One source of truth.
Admin workspace
Owners, coordinators & managers
- Dashboard & live activity
- Smart Roster, coverage & requests
- Staff, clients & care plans
- Finance, reports & Agent Hub
Staff app
Support workers on iPhone & Android
- Start / End Duty with GPS
- Care tasks, notes & voice
- Live Drive kilometres
- Availability, offers & payments
Client portal
Participants & families
- Next support & schedule
- Weekly reports with AI summary
- Alerts & visit reviews
- Profile & signed agreement
Up and running in six steps.
Onboard
Import staff and clients from CSV or add them manually.
Plan
Set availability, service hours and care plans.
Roster
Smart Roster drafts the week; you publish.
Deliver
Staff start shifts with GPS and follow the care plan.
Approve
Review evidence, incidents and cancellations.
Invoice & report
Invoices, payroll estimates and PDF reports.
Each provider only ever sees its own records.
Admins, staff and clients see exactly what they need.
Authenticator-app codes for extra account security.
Activity and changes are logged for review.
A whole week of shifts. One click.
Smart Roster reads staff availability, client service hours, staff–client links and recorded certificate expiry, then builds private draft shifts for up to 31 days at a time. You review, then publish.
- Matches the right worker — availability, continuity with the same client, workload and skills.
- Avoids conflicts — overlaps, days off and expired certificates are checked before a shift is offered.
- Coverage at a glance — required vs assigned hours, open slots and a Needs attention queue.
- Staff confirm in the app — cancellations and replacements flow back to the roster.
Every shift, proven on the map.
Support workers tap Start shift at the client's door. Shift Link records the start location, runs the duty timer through the care plan and records the end location when they press End Duty.
- Start & end locations saved with every shift as evidence.
- Far-from-client warnings — shifts started away from the client's address are flagged for review.
- Live activity shows who is working, on break and which task they are on — in real time.
- Care plan tasks, meals and medications ticked off with times, notes and voice dictation.
Kilometres counted for you — no odometer photos.
Live Drive records work travel with or without a shift. Distance and time are saved to the shift, show in the Shifts Report PDF and flow into reimbursement and billing.
Distance recorded on a typical support day, saved trip by trip.
Waiting for GPS → GPS active → saved. Unsaved drives can be retried, never silently lost.
Route timeline, distance and time in branded shift reports for admins and auditors.
Twelve AI specialists.
One operations brain.
Each agent reads your company's records for one job — roster, replacements, compliance, billing, incidents, data quality — and prepares answers or proposals. Nothing changes until an administrator approves it.
Choose an agent
Pick a specialist or ask Orbit for an overall review.
Ask in any language
Type or speak — dates, people, the output you need.
Review the proposal
Answers cite records; changes arrive as proposals.
Approve or reject
Only approved actions run. Everything is logged.
AI output supports operations and is not clinical, legal or financial advice. Agents only see your own company's data.
Plans that grow with your team.
Every plan includes the full platform and a 14-day free trial. No credit card, no setup fee, no lock-in contract.
Solo
For independent support workers and sole traders.
- 1 staff
- Up to 10 clients
- AI Employee — limited (50 tasks/month)
- Smart Roster, GPS shifts, finance & compliance
- Client portal & mobile app
Team
For small teams getting organised.
- Up to 5 staff
- Up to 30 clients
- AI Employee — 300 tasks/month
- Everything in Solo
- Email support
Growth
For growing providers.
- Up to 15 staff
- Up to 100 clients
- AI Employee — 1,000 tasks/month
- Extra staff AU$19/month each
- Everything in Team
Business
For established organisations.
- Up to 30 staff
- Unlimited clients
- AI Employee — 3,000 tasks/month
- Extra staff AU$19/month each
- Priority support
Enterprise
30+ staff, multi-site organisations, custom AI usage and dedicated account support.
All prices in Australian dollars, billed monthly. Pay yearly and get 2 months free.
Shift Link in every worker's pocket.
Available on Google Play and the App Store for support workers, admins and clients.
Ready to run care operations with confidence?
Start your two-week free trial or see Shift Link with your own workflows in a personal demo.