About Shift Link

Built for Australian NDIS providers, by people who care

Our mission is to simplify disability care operations so providers can focus on what matters — supporting participants.

Our Mission

Empowering every NDIS provider with world-class operations software

We believe that great care starts with great operations. When providers have the right tools, they spend less time on paperwork and more time with participants.

Shift Link was created to fill a gap in the Australian market — there was no modern, all-in-one platform built specifically for NDIS providers. Existing solutions were either adapted from aged care systems overseas, or required piecing together multiple disconnected tools. We decided to build something better.

Our Values

What drives us every day

🎯

Purpose-Built

Every feature is designed specifically for Australian NDIS providers. No bloat. No workarounds. Just what you need.

🔒

Trust First

We treat participant data with the highest standard of care. Enterprise security, Australian data sovereignty, and complete transparency.

🤝

Customer Obsessed

Our customers are our partners. We listen, we iterate, and we ship features that make a real difference to their operations.

Our Story

From a problem to a platform

Shift Link started with a simple observation: NDIS providers were drowning in administrative work. Rostering was done in spreadsheets. Timesheets were on paper. Invoices took days to prepare. Compliance was tracked manually.

We built Shift Link to solve these problems. Starting with core scheduling and shift management, we expanded based on real feedback from providers across Australia. Today, Shift Link is a comprehensive platform covering the full operational lifecycle — used by providers of all sizes.

We're Australian-built, Australian-hosted, and 100% focused on the NDIS sector.

🇦🇺

Australian-built

Designed, developed, and supported in Australia for Australian NDIS providers.

Timeline

Our journey so far

2024

Idea & Research

Identified the gap in NDIS operations software. Interviewed 20+ providers to understand pain points.

Q1 2025

Development Begins

Built the core platform with scheduling, shift management, and basic invoicing.

Q3 2025

Beta Launch

Early adopter program launched with 5 NDIS providers testing the platform.

Q1 2026

AI & Compliance

Added AI-powered incident reporting, compliance management, and GPS live tracking.

2026

Full Launch

Platform now serving providers across Australia with 16 integrated edge functions and full feature set.

Want to be part of our story?

Join the growing community of NDIS providers using Shift Link to transform their operations.

Book a Personal Demo Start Free Trial