Platform Features
Everything you need to run your NDIS organisation
12 integrated modules purpose-built for Australian disability care providers. No bloat. No workarounds.
Module 01
Smart Scheduling
Automated rostering with intelligent staff-to-client matching. Reduce scheduling conflicts, fill shifts faster, and give your team visibility into their upcoming work.
- Weekly calendar view with drag-and-drop scheduling
- Recurring shift patterns and templates
- Auto-assignment algorithm for unassigned shifts
- Staff availability windows with override management
- Leave request workflow (annual, sick, personal)
- Conflict detection and resolution
Schedule at a glance
Weekly calendar with staff assignments, availability indicators, and conflict warnings.
Module 02
Live Shift Tracking
Know exactly where your team is and what they're doing — in real time. Our live dashboard updates via WebSocket so you always have the full picture.
- Real-time active shift feed
- Staff working / on-break status indicators
- Elapsed time tracking per shift
- GPS-verified attendance confirmation
- Live counters: working vs. on-break staff
Live activity feed
Every active shift, updated in real time with staff name, client, status, and duration.
Module 03
GPS Location Tracking
Track staff travel with GPS and verify attendance at participant locations. Automatic distance calculation for accurate travel reimbursement.
- Live GPS drive tracking with start/stop controls
- Geofence validation (staff GPS vs. client address)
- Haversine distance calculation for travel km
- Travel reimbursement at configured per-km rate
- Per-shift travel logging with start/end locations
GPS-verified attendance
Staff location is validated against the participant's address within your configured geofence threshold.
Module 04
NDIS Invoicing & Billing
Generate NDIS-compliant invoices in one click. Correct pricing, support item codes, travel reimbursement, and client extras — all calculated automatically.
- One-click invoice generation from approved shifts
- NDIS Support Item codes with correct pricing
- Automatic travel reimbursement calculation
- Client extras and adjustments
- Professional PDF invoices with branding
- Invoice history with search, filter, and status tracking
One-click invoicing
Turn approved shifts into NDIS-compliant PDF invoices in under 60 seconds.
Module 05
Compliance Management
Track certifications, NDIS Worker Screening, and insurance with automated expiry alerts. Never miss a renewal again.
- Certification types: First Aid, CPR, WWCC, Police Check, NDIS Orientation, Manual Handling, Food Safety
- Staff certification upload with file attachments
- Automated 30-day expiry alerts
- NDIS Worker Screening and indemnity insurance tracking
- Admin verification workflow (verified / not verified)
Never miss a renewal
Automated expiry monitoring with colour-coded status: valid, expiring (≤30 days), expired, or missing.
Module 06
AI-Powered Tools
Leverage artificial intelligence to reduce documentation time and improve care quality. Powered by OpenAI GPT-4o-mini and Whisper.
- Voice-to-text incident reporting (OpenAI Whisper)
- AI incident report expansion into NDIS-compliant format
- AI weekly care summaries for participants and families
- Admin Copilot — natural language query interface
- Anomaly detection for operational patterns
AI that saves hours
From voice recording to structured incident report in minutes, not hours.
Module 07
Staff Management
Onboard, assign, review, and manage your entire workforce from one place. Complete staff profiles with compliance status at a glance.
- Staff profiles with contact, emergency, and bank details
- Skill tagging and language capabilities
- Staff-client assignment with primary caregiver designation
- Performance metrics and shift history
- Role management (admin, coordinator, staff)
- Account creation with email notification
Complete workforce view
Every staff member's profile, certifications, assignments, and performance in one place.
Module 08
Reports & Analytics
Understand your operations at every level — from individual staff performance to organisation-wide trends. All reports exportable as PDF.
- Staff work reports with daily timesheets and earnings
- Client service usage analysis
- Dashboard analytics with visual charts (Recharts)
- Date range filtering on all reports
- AI-powered anomaly and payroll mismatch detection
Data-driven decisions
Visual analytics and detailed PDF reports for every aspect of your operations.
Module 09
Staff Reviews
Let participants rate their support workers. Admin-moderation ensures quality while giving clients a meaningful voice in their care.
- Client rating system (1-5 stars with hover interaction)
- Feedback text submission (500 character limit)
- Review moderation workflow: pending → approved/rejected
- Admin review queue with approve/reject actions
- Staff average rating display
Quality through transparency
Participants rate their support workers. Admins moderate. Quality improves.
Module 10
Mobile-First Design
Built for the field. Your support workers don't sit at desks — neither should their software. Everything works on any smartphone.
- Mobile-optimised staff dashboard
- Start / complete shifts with one tap
- GPS location tracking from any phone browser
- Voice recording for hands-free incident reporting
- Push notifications for shift changes and reminders
Works on any device
Responsive web app — no app store install needed. Works on every smartphone browser.
Module 11
Enterprise-Grade Security
NDIS participant data is among the most sensitive information you handle. Shift Link protects it at every layer.
- PostgreSQL Row-Level Security — data isolation at the database level
- Multi-tenant architecture — complete data isolation per provider
- JWT authentication with short-lived tokens
- Complete audit logging of all auth events with IP geolocation
- Australian data sovereignty — all data hosted in Sydney
- Subscription-based access control with auto-suspension
Data you can trust
Enterprise security with Australian data sovereignty. Your data never leaves the country.
Module 12
Data Import & Export
Migrate from your existing systems in minutes, not days. Import clients, staff, and scheduled shifts from CSV or XLSX files.
- CSV and XLSX file import support
- Import types: clients, staff, scheduled shifts
- Column auto-mapping with fuzzy matching
- Preview data before importing
- Rollback support on error
- Export reports and invoices as PDF
Migrate in minutes
Import your existing data with intelligent column mapping. Preview. Fix errors. Go live.
Ready to see it in action?
Book a personalised demo. We'll show you exactly how Shift Link works for your organisation.