Shipping & Delivery Policy

How your software is delivered

Once your organisation's account has been created and onboarding is complete, access to ShiftLink is provisioned electronically — there is nothing to download, install as physical media, or ship. You and your staff log in through a web browser or the ShiftLink mobile app using the credentials created during setup.

Delivery timeframe

Following successful activation and onboarding, the ShiftLink platform is generally available for use on the same day. Our cloud-based software is designed to provide immediate access, subject to your internet connectivity and any agreed customer-specific configuration requirements.

If activation is delayed for any reason — for example, while we complete data migration or custom configuration you've requested — we'll let you know the expected timeframe directly.

Where ShiftLink is available

ShiftLink is built specifically for the Australian NDIS sector. The platform and all customer data are hosted in Sydney, Australia, and the service is offered to organisations and individuals operating within Australia. We do not currently offer the platform to organisations based outside Australia.

Onboarding & setup services

Where your plan includes onboarding, data migration or staff training, these services are scheduled directly with your organisation and delivered remotely by our team. Timeframes for these services are agreed with you in advance and are separate from the same-day platform access described above.

Questions about delivery or access

If you experience any issue accessing your ShiftLink account after activation, contact our support team at support@shiftlink.au and we'll help get it resolved.