Terms & Conditions

Acceptance of Terms

By accessing or using ShiftLink, you confirm that you have the authority to bind your organisation to these Terms, and that you and your organisation agree to comply with them. If you do not agree, you must not access or use the platform.

Description of Service

ShiftLink is a cloud-based NDIS Operations Platform providing scheduling, shift tracking, staff and participant management, NDIS-compliant invoicing, compliance tracking, and related tools for Australian disability care providers, support workers, and participants.

We may add, change, or remove features from time to time to improve the platform. We'll let you know about changes that materially affect your use of the service.

Eligibility & Accounts

ShiftLink is intended for use by registered organisations, support workers, and participants operating within Australia. You must provide accurate information when creating an account and keep your login credentials secure. You are responsible for all activity that occurs under your organisation's account.

Different user roles (admin, staff, participant) have different levels of access, configured by your organisation's administrator.

Free Trial & Subscription Fees

New customers receive a 2-week (14-day) free trial. No payment is required during the trial. If you continue using ShiftLink after the trial, your paid subscription begins automatically and is billed monthly in advance at AU$499/month (base platform, up to 10 staff) plus AU$35/user/month for each additional staff member. A one-off AU$1,500 setup fee applies to onboarding, waived for organisations covered by our founding customer program (first 20 customers).

Acceptable Use

You agree not to:

• Use ShiftLink for any unlawful purpose or in violation of any applicable law or regulation;
• Attempt to gain unauthorised access to any account, data, or system;
• Interfere with or disrupt the integrity or performance of the platform, including through automated scripts, scraping, or card-testing style attacks;
• Upload or transmit content that is unlawful, defamatory, obscene, or infringes another party's rights;
• Reverse-engineer, decompile, or attempt to extract the source code of the platform, except as permitted by law.

We may suspend or restrict access to any account we reasonably believe is being used in breach of these Terms.

Your Data & Content

Your organisation retains ownership of all data entered into ShiftLink, including participant, staff, and scheduling records ("Customer Data"). We access Customer Data only as needed to provide the service, maintain security, and comply with legal obligations.

You are responsible for ensuring you have the necessary consents and legal basis to enter participant and staff information into the platform. Row-Level Security ensures your organisation's data remains isolated from other ShiftLink customers. See our Privacy Policy and Security Policy for more detail.

Intellectual Property

ShiftLink, including its software, design, features, and branding, is owned by Care2All Australia Pty Ltd and protected by copyright and other intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the platform for your organisation's internal operations — they do not transfer any ownership rights to you.

Third-Party Services

ShiftLink may integrate with third-party services (for example, payment processors or data import tools). We are not responsible for the availability, accuracy, or practices of third-party services, and your use of them is subject to their own terms.

Disclaimers & Warranties

We aim to keep ShiftLink available, secure, and accurate, but the platform is provided "as is" and "as available" without warranties of any kind except those that cannot be excluded under the Australian Consumer Law. To the extent permitted by law, we do not warrant that the platform will be uninterrupted, error-free, or fit for every specific purpose.

Nothing in this section limits any consumer guarantees you're entitled to under the Australian Consumer Law.

Limitation of Liability

To the maximum extent permitted by law, ShiftLink's total liability arising out of or in connection with these Terms or your use of the platform is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential loss, including loss of profits, data, or business opportunity, except where such liability cannot be excluded under Australian Consumer Law.

Indemnity

You agree to indemnify and hold ShiftLink harmless from any claims, losses, or damages arising from your organisation's breach of these Terms, misuse of the platform, or violation of any law or third-party right.

Suspension & Termination

You may cancel your subscription at any time in accordance with our Refund, Free Trial & Cancellation Policy. We may suspend or terminate your access if you materially breach these Terms, fail to pay fees when due, or where required to comply with the law. On termination, your right to access the platform ends, though certain obligations (such as payment of outstanding fees) survive.

Governing Law

These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria for any dispute arising from these Terms.

Changes to These Terms

We may update these Terms from time to time to reflect changes to our platform or legal requirements. The current version will always be published on this page and takes effect immediately upon publication. Continued use of ShiftLink after changes are published constitutes acceptance of the updated Terms.

Contact Us

Questions about these Terms can be sent to: